For trades and home services

You are under a sink and the message arrives anyway.

An AI answering service for plumbers that works in chat, not on the phone.

OpusDone answers the three questions you always get — do you cover my area, what do you charge to come out, can somebody come today — while both your hands are wet. It works in the chat on your website and on Telegram; it does not answer the telephone. It offers times from your real calendar and books the job, checking availability again at the moment it writes. By the time you are dry and back in the van, the work is in the diary rather than with two other numbers.

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Answers while you are on a job
Chat only, never the telephone
Alerts on your phone via Telegram

Reviewed 27 August 2026

A customer conversation in the OpusDone inbox

A morning job

Under a sink, both hands wet

The work does not pause because someone wants a quote.

09:12
Both hands wet
A message arrives from someone whose kitchen is flooding, and you are lying under a cupboard.
09:13
Answered without you
It gives your call-out charge and the districts you cover, straight from the answers you approved.
09:15
A photo comes through
It confirms the photo arrived, says plainly that it cannot open it, and hands the conversation to you.
12:40
Thursday morning booked
The slot respects the notice you need and the buffer you set between jobs.
17:50
One call back
You ring the person whose score passed fifty instead of working through the whole day’s messages.

Both hands busy

Why do enquiries always arrive mid-job?

You cannot answer with wet hands

Every enquiry arrives while you are on a job, because you are always on a job. It waits four hours in a notification tray, and four hours is three quotes for a leaking cistern.

Half the enquiries are outside your patch

People message the first trade the map shows them. Working out that they are twenty kilometres past where you go costs the same two exchanges as a real job, and always at nine at night.

Nobody writes down the details

A name, a number, the postcode, whether it is a boiler or a blockage. You get half of it in the message and chase the rest tomorrow, by which point the job is somebody else’s.

Setup between jobs

From your service area to a job in the van

Half an hour at the kitchen table, once. After that it answers while both your hands are under a sink.

01
It reads whatever site you already have
The crawl looks for your services, call-out charge, FAQ, contact and hours pages by English and Spanish keywords, then reads the meta description, Open Graph tags and JSON-LD for your phone, address and opening hours. One model pass turns that into structured services, FAQs, policies and four to ten draft knowledge entries. It only fills fields that are empty, so anything you typed yourself is never overwritten by a later crawl.
02
You approve what it may promise
Only entries you mark live reach the assistant — drafts, imports awaiting approval, archived and rejected entries are invisible to it. This is where you pin down the things customers argue about later: the area you cover, the call-out fee, whether you do gas, what you will not touch. A quality gate strips navigation text and cookie notices and drops anything under 80 or over 4,000 characters, so nothing vague ends up in the assistant’s mouth.
03
You set working hours, travel buffers and notice
Working hours, and closed days set by clicking a day or dragging a range on the month calendar. Minimum notice defaults to 120 minutes and slots to 30, with 15-minute granularity, a 60-day horizon and buffers at zero — set a buffer of 30 minutes and it stops booking you back-to-back on opposite sides of town. Changes reach the assistant in about 15 seconds.
04
You connect the calendar you actually live by
Google Calendar over OAuth, or Cal.com with an API key. It reads every calendar you mark as busy and merges them, so your daughter’s school run in your personal calendar blocks a business slot instead of sitting under one. It can read and create events, and cannot delete your calendars.
05
You test it before a single customer sees it
The sandbox runs your real instructions and your real tools and stops before writing anything — no bookings, no leads, no alerts. Type the messages you actually get: no hot water, a leak under the sink, how much for a new socket. It is free and never gated, so you can change the wording and try again until it sounds like you.
06
One line on your site, then it works your evenings
The widget is a single script tag on the site you already have, with no rebuild, and Telegram is the second live channel; both enter the same function, so the answer does not depend on where the customer started. Hours and closed days are checked before a slot is offered and again before it is written, availability is re-read at the moment of writing so two customers cannot take the same morning, and event ids are deterministic so a retry cannot double-book you. It replies in the language the customer wrote in, and adds the AI disclosure required by Article 50 of the EU AI Act once per conversation.

Can it tell somebody how urgent their leak is?

No, and it will not try. It has no way to see a photo — there is no image understanding, and an attachment it cannot read skips the model entirely, which it says out loud before fetching a person. What it can do is take the details, say what your live knowledge says about emergency call-outs, and get you on the phone card in Telegram in seconds.

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Set up once, at the kitchen table

What can OpusDone answer while you work?

Nothing reaches a customer until you have approved it.

Which districts you cover, and which you politely decline.
Your call-out charge, in your own words.
What counts as an emergency, and what does not.
Working hours, closed days, and the week you shut in August.
How much notice you need before someone can book.
That a photo cannot be read, and reaches you instead.
No stock checks, no “I’ll find out and call back”.
Job length, buffers between jobs, how far ahead you take work.
Deposits and payment terms, said once and said plainly.
Closing a day is one click, mirrored into your calendar.
Which enquiries are worth a call back, scored and ranked.

While you are on the job

What it covers, and how it reaches you.

It lives on your site and on Telegram

The widget is one script tag on your existing website, no iframe, and Telegram is the second live channel. Both are chat. It does not answer your telephone, and if someone closes the tab before you have replied, your answer reaches them by email instead of evaporating.

Website widget and Telegram. Not WhatsApp, not SMS.

The questions it takes off your desk

Five it will answer today, from knowledge you approved: “Do you cover Gràcia and Sant Gervasi?” · “What is your call-out charge?” · “Do you do boiler servicing as well as repairs?” · “Do I get a written quote before any work starts?” · “Are you registered and insured?”.

The details are taken down before you read a word

Name, contact, area and what the job is become one lead with a plain score — phone +40, email +40, booked +40, name +10 — and you are alerted at 50. At most one alert per person per 15 minutes. Quiet hours default to 22:00 to 08:00 and hold only the phone-noisy channels; the escalation email is always sent.

A scored lead in the OpusDone leads workspace

Guardrails

What will OpusDone never do on your behalf?

The quickest way to lose a customer is a promise you did not make.

It will not price a job it cannot see

Only the call-out charges and rates you approved as live. No estimates for the repair itself, no ranges, no “probably about”.

It will not promise a van this afternoon

It offers only times your calendar genuinely has free, checked against your working hours and your closed days and read again at the moment of writing. It cannot invent an arrival time or a response-time promise.

It will not look at the photo of the leak

No image or document understanding of any kind. It tells the customer plainly that a person needs to look, and hands the conversation over.

It will not answer the telephone

This is chat only, on your website and on Telegram. Anyone who tells you their AI answers your landline is selling you something else.

Trade answering service questions, answered

What actually reaches my phone when something needs me?

An in-app bell always, an email always, and a Telegram card if you connect Telegram, which is free. The card carries the last five messages plus Take over, Show more and Open in dashboard. Taking over pauses the assistant in two taps, and after 30 minutes of silence it hands back on its own.

What about a genuine emergency at three in the morning?

It says exactly what you approved about out-of-hours call-outs and nothing more, and it escalates. The escalation email is never held by quiet hours, so it goes out at three whether or not your phone is silenced. It cannot dispatch anyone; that decision stays with you.

I do not have a website worth the name. Is this still useful?

The widget needs a page to sit on, but Telegram works on its own. Either way, setup reads whatever pages you do have — services, areas covered, contact, hours — and turns them into drafts you approve, filling only empty fields and never overwriting what you typed yourself.

A burst pipe and a Tuesday bathroom fit are not the same call.

The assistant does not judge urgency for you, and it is better that it does not. What it does is get you there faster: it takes the address, the problem and a contact number, and anything it is unsure about, anything sensitive, any tool failure or anyone asking for a person becomes an escalation — and if a customer asks for a human and the model does not escalate, the runtime escalates anyway. You get an in-app bell always and an email always, never held by quiet hours, plus Telegram free if you connect it, with at most one alert per customer per 15 minutes. For scheduled work it simply books: drop the minimum notice below 120 minutes if you want same-morning slots offered, or raise it if you never want to be surprised.

Can it book a specific engineer or split work between the lads?

No. One calendar for the business, no per-person or round-robin booking. It writes the job into that calendar and you allocate it the way you already do at seven in the morning.

Someone asks it to knock something off the price.

It cannot apply a discount, check stock, order a part, track a delivery or send a document. Those are simply not tools it has. It says a person will deal with it and gets you, which is also the honest answer.

I can’t quote a job I haven’t seen. Does that break the whole thing?

No, but be clear on what happens. Attachments are on by default up to 25 MB — photos, PDFs, spreadsheets — and the assistant confirms the file arrived, then says plainly that it cannot open it and hands the conversation to a person. There is no image understanding: it will never look at a photo of a boiler and guess a price. A file always creates an escalation, so what you get is the customer’s description, their contact details and the photo waiting for you, and you quote the way you always have. Voice notes can be recorded in the browser, but they are off until you switch them on.

Keep reading

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Lead qualificationThe score, the alert threshold, the CSV.

Website widgetOne script tag, no iframe, on the site you have.

AutomotiveWorkshop slots and part-price questions.

RestaurantsFriday tables and the allergen question.

Under the sink and still booked for Thursday

One calendar for the business, on Google Calendar or Cal.com. Attachments up to 25 MB are accepted and always create an escalation, because there is no vision capability and it will never pretend to see the leak.

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