The 22:10 toothache message gets a real answer.
An AI chatbot for dental clinic enquiries that answers at 22:10.
OpusDone answers dental enquiries at 22:10, in the language the patient wrote in, using only the emergency and price notes you have approved as live. A patient with toothache messages long after the desk is empty, and by half eight they have found a clinic that replied. It offers appointment times read from your real Google Calendar or Cal.com at the moment of writing, so two patients cannot take one slot. Anything clinical goes straight to you.
- Answers at 22:10, not tomorrow
- Books into Google Calendar or Cal.com
- Anything clinical goes to a person
Reviewed
The 22:10 toothache
The practice shut at six. The message still arrives.
- 22:10
A patient in pain
She opens the widget on your website because there is nobody left at the desk to ask.
- 22:12
Logistics, not clinical advice
It explains how an emergency appointment works from the answers you approved, and says nothing about her tooth.
- 22:16
A slot at nine
Your hours, your closed days and the calendar itself are all checked before the appointment is written.
- 22:19
She writes something worrying
The message is treated as sensitive, so the alert tells you a sensitive topic needs you and withholds what she wrote.
- 07:45
You open the diary
The appointment is already in it, and the alert is waiting with one button.
Why do dental enquiries arrive after your clinic closes?
Most of what reaches a clinic after six is not complicated. It is just unanswered.
Pain arrives at night
Toothache does not wait for Monday. The message lands late, nobody is there, and the person spends the gap messaging the next three clinics on the map until one of them replies.
The same six questions, forever
Are you taking new patients. What does a check-up and clean cost. Do you see children. Where do I park. Every one of them has been answered before, by someone standing up with gloves on.
The hole in Thursday afternoon
A cancellation at four leaves a gap nobody fills, because filling it means working through a list while the next patient is already in the chair.
From your website to your waiting list
Nothing here needs a supplier visit or a change to how the surgery already runs. You can do the whole of it between two patients.
- 01
It reads the practice website you already have
The crawl looks for your treatments, prices, FAQ, contact and hours pages by English and Spanish keywords, then reads the meta description, Open Graph tags and JSON-LD for your phone number, address and opening hours. One model pass turns that into structured services, FAQs, policies and four to ten draft knowledge entries. It only fills fields that are still empty, so anything someone at the practice has typed can never be overwritten. - 02
You approve every word a patient can see
Only entries you mark live ever reach the assistant. Drafts, imports waiting for approval, archived and rejected entries are invisible to it, so a treatment you stopped offering in March simply is not there. A quality gate throws out navigation menus and cookie boilerplate, anything under 80 or over 4,000 characters, and near-duplicates at 85% overlap. - 03
You set surgery hours, closures and notice
Working hours, and closed days set by clicking one day or dragging across a run of bank holidays on the month calendar. Minimum notice is 120 minutes by default, slots 30 minutes, granularity 15, buffers zero, horizon 60 days, and all of it is editable. Closures are mirrored into Google as an all-day “Closed — {your business}” event, and deleting that event does not reopen the day. - 04
You connect one calendar for the practice
Google Calendar over OAuth with no API key, or Cal.com with one. It reads every calendar you mark as busy and merges them, so a hygienist’s course or your own commitment elsewhere blocks the slot. It books the practice rather than a named dentist, and the scopes are deliberately narrow: it can read and create events, and cannot delete your calendars. - 05
You test it against a 22:10 toothache
The sandbox runs your real instructions and your real tools, then stops before it writes anything. No appointment is made, no lead is created, no alert is sent, no escalation fires. Type the message a frightened patient would type at that hour and read what comes back — the sandbox is free and never gated behind a plan. - 06
One line on your site, then it runs
The widget is a single script tag on the site you already have, with no iframe and no rebuild, and Telegram is the second live channel; every channel enters the same function, so the answer does not depend on the door the patient came through. Hours and closed days are checked before a slot is offered and again before it is written, and availability is re-read at the moment of writing so two patients cannot take the same slot. It replies in the language the patient wrote in, and the AI disclosure required by Article 50 of the EU AI Act is added once per conversation after the model writes, and cannot be prompted away.
What happens when a patient starts describing a symptom?
It stops. The assistant handles logistics — hours, approved prices, directions, booking, cancellations — and hands anything clinical to a person. Sensitive is one of five escalation reasons and it is locked on: you cannot switch it off, and for a sensitive escalation both the email and the Telegram card withhold the content entirely. You are told only that a sensitive topic needs you.
What can OpusDone do while the clinic is dark?
It offers times you can actually keep
Working hours and every day you have closed are both checked before a single slot is shown, and availability is read again at the moment of writing, so two patients cannot take the same time. At most six options, and at most two from any one day, so nobody is reading a wall of times on a phone.
Google Calendar or Cal.com. No other provider connects.
The questions it takes off your desk
Five it will answer today, from knowledge you approved: “Are you taking on new patients?” · “How much is a check-up and hygienist clean?” · “Do you see children, and from what age?” · “Is there parking near the clinic?” · “Can I pay for treatment in instalments?”.
You open the dashboard to a short list, not a transcript
Each person becomes one lead with a plain score out of 100 — a phone number is worth 40, an email 40, a booking 40 — and you are alerted at 50, because one way to reach somebody is enough. People who showed real intent and left no contact go on their own list so you can see what you nearly had.
Filter, search, sort, export to CSV.
Chosen once, then left alone
What will OpusDone never do in your clinic?
The limits are the product. A front desk that guesses is worse than one that is closed.
It will not give clinical advice
No triage, no opinion on whether that pain is an abscess, no “it sounds like”. It says a person will help and fetches one.
It will not invent a price or a waiting time
If the fee for a crown is not in the knowledge you marked live, it says it does not have that and passes you the enquiry. Drafts, website imports awaiting approval and archived entries are invisible to it.
It will not look at a photo of a tooth
There is no image or document understanding. An attachment it cannot read skips the model entirely: it says so plainly and brings in a person.
It will not pass itself off as your receptionist
The AI disclosure required by EU AI Act Article 50 is added after the model writes, once per conversation, in the patient’s language, and it cannot be prompted away.
Dental clinic AI chatbot questions, answered
Can it book a patient with a particular dentist?
A patient writes in Catalan, or German. What does it reply in?
How do we stop it saying something the practice has not agreed?
What happens when a patient writes something distressing at midnight?
We keep appointments in our practice software. Does this still work?
Someone in pain asks to speak to a human at eleven at night. What happens?
Could it end up giving clinical advice?
More for busy dental clinics
At 22:10 it answers instead of collecting emails
Website widget and Telegram, on Google Calendar or Cal.com. It handles logistics and hands anything clinical to a person. Every captured lead is written to a Google Sheet in your own Drive within a minute, free on every plan — and the conversation summary is off by default, so you can send a patient’s contact details without ever transmitting what they said.
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