Legal
Last updated: 18 July 2026
These Terms & Conditions (“Terms”) govern your access to and use of the OpusDone platform and related services (the “Service”) provided by OpusDone (“we”, “us”). By using the Service you agree to these Terms. If you are entering into these Terms on behalf of a business, you confirm you are authorised to bind that business.
The Service provides AI-assisted customer messaging on channels such as WhatsApp and Telegram, appointment booking, and human escalation. Each business’s AI agent is scoped to that business only. We build and maintain the agent; you connect your tools and provide your business information.
Access is by invitation. Accounts are created by us for approved businesses; you may not create accounts by self-registration. You are responsible for keeping your credentials secure and for all activity under your account. You must provide accurate information and keep it up to date.
You agree not to use the Service to send unlawful, misleading, or abusive content, to violate any third-party platform policy (including WhatsApp Business Policy), to infringe others’ rights, or to attempt to circumvent the agent’s scope or safety controls. We may suspend accounts that breach these rules.
You retain ownership of the business information, documents, and customer communications you provide (“Your Content”). You grant us the rights needed to operate the Service, such as processing Your Content to answer customer messages and make bookings. Our handling of personal data is described in our Privacy Policy.
The Service relies on third parties such as messaging providers (e.g. WhatsApp, Telegram) and scheduling (e.g. Cal.com). Your use of those services is subject to their own terms, and we are not responsible for their availability or actions.
Fees, plans and billing terms are as agreed with you in writing. Unless stated otherwise, fees are exclusive of applicable taxes (including VAT/IGIC) and are non-refundable except where required by law.
We own the Service, including the platform, agent configurations, and templates. These Terms do not transfer any of our intellectual property to you beyond the right to use the Service during your subscription.
The Service is provided “as is”. AI responses may contain errors; you are responsible for reviewing outcomes and for the ultimate handling of your customer relationships. We do not warrant that the Service will be uninterrupted or error-free.
To the maximum extent permitted by law, we are not liable for indirect or consequential losses, and our total liability under these Terms is limited to the fees you paid in the twelve months before the event giving rise to the claim.
Either party may terminate as agreed in your plan or for material breach. On termination, your right to use the Service ends; we will make your data available for export for a reasonable period, then delete it in line with our retention practices.
These Terms are governed by the laws of Spain, and disputes are subject to the courts of Barcelona, unless mandatory consumer law provides otherwise.
We may update these Terms; material changes will be notified. Continued use after changes means acceptance.
Questions about these Terms? Email hello@opusdone.com.